CSF Warranty Information
At CSF, we employ industry-leading quality control and quality assurance tests to ensure only high-quality parts reach our customers. Unfortunately, once in a while, things can do wrong. When that happens, we want to make things right for you. That’s why we offer an industry-leading warranty with all our cooling applications. Please refer to the CSF warranty card in the shipping carton for details.
Our warranty is applicable only to the original owner of the vehicle. First things first, ensure you have your original paperwork verifying your cooling product proof of purchase and your pre-installation checklist signed by your professional installer. CSF requires these documents to initiate any warranty action.
Contact Your Authorized Distributor
Are you having issues with your CSF cooling applications? All warranty claims should be directed to the point of purchase. Due to CSF’s established agreements with Authorized CSF Warehouse Distributors, CSF is unable to handle and/or process warranty-related calls and inquires from any individuals – all inquires/warranty-related claims should be directed to the point of purchase or an authorized warehouse distributor.
CSF Warranty Limitations
It’s important you properly maintain and care for your cooling products. Doing so is the best way to ensure your products remain under warranty.
If the product is installed and is returned deformed (bulging tanks, warped core, etc.), this is an indication that the product is the victim of some other problem and not the cause. The deformation is a result of the product being subjected to extremely high pressure and or temperature caused by any of the following reasons:
Defective Pressure Cap, Defective Head Gasket, Defective Temperature gauge (incorrect readings), Defective Water Pump, etc.
Warranty coverage does not extend to deformation damage.
If a product seems to have a “fit problem” there is the possibility that there is some confusion about a multi-fit radiator that might look different. Your nearest CSF WD can clarify the application, just give them a call. A perceived fit problem is not a valid warranty claim.
If a product arrives damaged, please contact your shipping provider. Warranty coverage does not extend to damages caused during shipping, installation or handling.
Any third-party repairs or alterations to the unit will automatically void the warranty.
Finally, any form of abuse, including the use of improper coolant mixtures, damage caused by steam, corrosion, etc and use on commercial vehicles voids the warranty. It is the vehicle owners’ responsibility to maintain the cooling system as specified in the owner manual.